Last Updated: September 5, 2026

These Terms & Conditions (“Terms”) govern your access to and use of Hotel Saathi, a property management software and related services provided by GaMeonic Studio (“GaMeonic Studio”, “we”, “us”, or “our”).

By registering for, accessing, or using Hotel Saathi, you (“Customer”, “you”, or “your”) agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Service.

1. About Hotel Saathi

Hotel Saathi is a cloud-based Property Management System (“PMS”) designed to help hotels, guest houses, resorts, and other hospitality businesses manage their operations.

Depending on the plan and features available, Hotel Saathi may provide functionality including:

  • Hotel and property management
  • Room and booking management
  • Guest information management
  • Check-in and check-out management
  • Billing and invoice management
  • Staff management
  • Reports and dashboards
  • Notifications and communication tools
  • WhatsApp or other messaging integrations
  • Third-party integrations
  • Other hospitality-related features introduced from time to time

GaMeonic Studio reserves the right to add, modify, suspend, or remove features from the Service.

2. Eligibility

You must have the legal authority to operate the hotel, property, or business for which Hotel Saathi is being used.

By using Hotel Saathi, you confirm that:

  • The information provided by you is accurate and complete.
  • You have authority to create and manage the account.
  • You will use the Service only for lawful business purposes.
  • You will comply with all applicable laws and regulations.

3. Account Registration & Security

You may be required to create an account to access Hotel Saathi.

You are responsible for:

  • Keeping your login credentials confidential.
  • Maintaining the security of your account.
  • Restricting unauthorized access to your account.
  • Ensuring that employees and staff members use the system appropriately.
  • All activities performed through your account.

You must immediately notify GaMeonic Studio if you believe that your account has been compromised or accessed without authorization.

GaMeonic Studio will not be responsible for losses resulting from your failure to maintain account security.

4. Hotel & Guest Data

Hotel Saathi may allow you to store information relating to your property, rooms, bookings, guests, employees, invoices, and other operational information.

You remain responsible for the accuracy, legality, and appropriate use of the information entered into the system.

You represent that you have the necessary rights, permissions, and lawful basis to collect and process guest or other personal information that you enter into Hotel Saathi.

You must not use Hotel Saathi to unlawfully collect, store, process, disclose, or distribute personal information.

5. Personal & Guest Information

Because Hotel Saathi may process personal information belonging to hotel guests and staff, you are responsible for complying with applicable privacy and data-protection laws.

You must ensure that:

  • Guest information is collected lawfully.
  • Required notices or consents are obtained where applicable.
  • Information is used only for legitimate business purposes.
  • Access to guest information is restricted to authorized personnel.
  • Sensitive information is not unnecessarily entered into the system.

GaMeonic Studio may process information on behalf of the Customer to provide and maintain Hotel Saathi.

6. Subscription & Fees

Hotel Saathi may be offered under free, trial, subscription, custom, or other pricing plans.

Where applicable:

  • Subscription fees must be paid according to the selected plan.
  • Prices may vary depending on the plan, property size, features, integrations, or other factors.
  • Taxes, including applicable GST, may be charged separately where required.
  • Subscription fees may change in the future with reasonable notice.
  • Failure to make payment may result in suspension or termination of access.

Any custom pricing or enterprise arrangement may be governed by a separate agreement.

7. Free Trials

Where a free trial is offered, the duration and features of the trial may vary.

GaMeonic Studio reserves the right to:

  • Limit the number of properties, users, bookings, or other resources available during a trial.
  • Modify or discontinue a trial.
  • Require payment details before or after a trial period.

Unless otherwise stated, trial access does not guarantee continued availability of the same features after the trial ends.

8. Payments & Refunds

Unless otherwise specified at the time of purchase, subscription payments are generally non-refundable once a billing period has started.

Refunds may be provided at the sole discretion of GaMeonic Studio in cases such as:

  • Duplicate payments
  • Technical billing errors
  • Other circumstances specifically approved by GaMeonic Studio

Any refund request must be submitted within a reasonable period along with relevant payment information.

9. Availability of the Service

We aim to keep Hotel Saathi available and reliable; however, uninterrupted availability cannot be guaranteed.

The Service may occasionally be unavailable because of:

  • Scheduled maintenance
  • Emergency maintenance
  • Server or infrastructure issues
  • Internet or network failures
  • Third-party service failures
  • Security incidents
  • Force majeure events
  • Other circumstances outside our reasonable control

GaMeonic Studio will make reasonable efforts to restore the Service when interruptions occur.

10. Data Backup

Although reasonable measures may be taken to protect and maintain Customer data, you should maintain appropriate independent records or backups of critical business information.

Hotel Saathi should not be considered the sole archival or backup system for your business records.

GaMeonic Studio will not be responsible for loss of information resulting from circumstances beyond its reasonable control.

11. Third-Party Integrations

Hotel Saathi may integrate with third-party services such as:

  • WhatsApp
  • Payment providers
  • Email providers
  • SMS providers
  • Hosting and infrastructure providers
  • Analytics services
  • Other third-party APIs or platforms

Use of third-party services may be subject to their own terms, policies, pricing, limitations, and availability.

GaMeonic Studio does not control third-party services and cannot guarantee their continued availability, functionality, pricing, or policies.

A failure, suspension, restriction, or modification of a third-party service may affect related Hotel Saathi functionality.

12. WhatsApp & Messaging

Where WhatsApp or other messaging functionality is provided, the Customer is responsible for using such functionality in accordance with applicable laws and the policies of the relevant messaging platform.

You must not use Hotel Saathi to:

  • Send spam.
  • Send unsolicited bulk messages.
  • Send unlawful or misleading content.
  • Circumvent platform restrictions.
  • Abuse messaging systems.
  • Send content that violates applicable laws or third-party policies.

Any WhatsApp account, number, Business account, or messaging integration may be subject to restrictions or suspension imposed by the relevant third-party platform.

GaMeonic Studio is not responsible for third-party account suspension or messaging restrictions.

13. Customer Responsibilities

You agree to use Hotel Saathi responsibly and only for legitimate business purposes.

You must not:

  • Attempt to gain unauthorized access to the Service.
  • Reverse engineer or decompile the software.
  • Copy, reproduce, resell, or redistribute Hotel Saathi without authorization.
  • Interfere with the operation of the platform.
  • Introduce malware, viruses, or malicious code.
  • Abuse APIs or system resources.
  • Attempt to bypass security controls.
  • Use the Service for unlawful activities.
  • Use another customer’s account without authorization.
  • Scrape or systematically extract data from the Service without permission.

14. Intellectual Property

Hotel Saathi, including its software, interface, design, branding, logos, code, documentation, features, and underlying technology, is owned by or licensed to GaMeonic Studio.

Nothing in these Terms grants you ownership of Hotel Saathi or its underlying intellectual property.

You receive a limited, non-exclusive, non-transferable, revocable right to use Hotel Saathi during your active subscription solely for your internal business operations.

The Hotel Saathi name, logo, branding, and associated materials may not be copied or used without prior written permission.

15. Customer Content

You retain ownership of the business information and content that you submit to Hotel Saathi, subject to the rights necessary for GaMeonic Studio to provide the Service.

You grant GaMeonic Studio a limited right to host, store, process, transmit, and otherwise handle such information as reasonably necessary to:

  • Provide Hotel Saathi.
  • Maintain the Service.
  • Provide customer support.
  • Prevent fraud and abuse.
  • Maintain security.
  • Improve the Service where legally permitted.

16. Service Improvements

GaMeonic Studio may modify, improve, update, or discontinue features of Hotel Saathi from time to time.

Some features may become available only under particular subscription plans.

Where a significant change materially affects the Service, GaMeonic Studio may provide reasonable notice where practicable.

17. Suspension & Termination

GaMeonic Studio may suspend or terminate access to Hotel Saathi if:

  • Payment obligations are not fulfilled.
  • You materially violate these Terms.
  • Your use creates a security or legal risk.
  • Your account is involved in fraudulent or abusive activity.
  • Required by law or a governmental authority.
  • Continued use of the Service may harm the platform or other users.

You may stop using Hotel Saathi at any time.

Upon termination, your right to access the Service will end, subject to any applicable data-retention or export procedures.

18. Data After Termination

After termination or expiration of an account, Customer data may be retained for a limited period where reasonably necessary for operational, legal, security, backup, or compliance purposes.

After the applicable retention period, such information may be permanently deleted.

Where data export is available, Customers should export required business information before terminating their account.

19. Accuracy of Information

Hotel Saathi provides tools for managing hotel operations, but the Customer remains responsible for verifying the accuracy of information displayed or generated by the system.

This includes:

  • Guest information
  • Booking information
  • Room availability
  • Rates
  • Taxes
  • Discounts
  • Invoices
  • Payment records
  • Reports
  • Other business information

You should verify important financial and operational information before relying upon it.

20. No Guarantee of Business Results

Hotel Saathi is a software tool and does not guarantee:

  • Increased bookings
  • Increased revenue
  • Improved occupancy
  • Cost savings
  • Business growth
  • Guest satisfaction
  • Operational results

Business results depend on how the Customer uses the Service and other factors outside GaMeonic Studio’s control.

21. Disclaimer

To the maximum extent permitted by applicable law, Hotel Saathi is provided on an “as is” and “as available” basis.

GaMeonic Studio does not guarantee that:

  • The Service will always be uninterrupted.
  • The Service will be completely error-free.
  • Every feature will meet every Customer requirement.
  • Third-party integrations will always function.
  • Data will never be lost or corrupted.
  • The Service will be available in every location or at all times.

22. Limitation of Liability

To the maximum extent permitted by applicable law, GaMeonic Studio shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of:

  • Revenue
  • Profits
  • Business opportunities
  • Data
  • Goodwill
  • Business interruption

arising from or related to the use or inability to use Hotel Saathi.

Where permitted by law, GaMeonic Studio’s total aggregate liability arising from the Service shall not exceed the subscription fees actually paid by the Customer to GaMeonic Studio for the 12 months immediately preceding the event giving rise to the claim.

23. Indemnification

You agree to defend, indemnify, and hold harmless GaMeonic Studio, its directors, employees, contractors, and service providers from claims, damages, liabilities, losses, and expenses arising from:

  • Your misuse of Hotel Saathi.
  • Your violation of these Terms.
  • Your violation of applicable laws.
  • Your violation of third-party rights.
  • Information or content submitted by you.
  • Your unauthorized use of guest or personal information.

24. Confidentiality

Both parties should take reasonable measures to protect confidential business information received from the other party.

Confidential information should not be disclosed to third parties except where:

  • Required to provide the Service.
  • Required by law.
  • Necessary to protect rights or security.
  • Authorized by the relevant party.

25. Security

GaMeonic Studio may implement reasonable technical and organizational measures designed to protect Hotel Saathi and Customer information.

However, no internet-based system can be guaranteed to be completely secure.

Customers are responsible for maintaining secure passwords, authorized user access, and appropriate internal security practices.

26. Force Majeure

GaMeonic Studio will not be liable for failure or delay in performing its obligations where such failure results from circumstances beyond its reasonable control, including natural disasters, war, government actions, internet outages, infrastructure failures, cyber incidents, power failures, strikes, or failures of third-party providers.

27. Changes to These Terms

GaMeonic Studio may update these Terms from time to time.

Updated Terms may be published through the Hotel Saathi website, application, dashboard, or other appropriate communication channels.

Your continued use of Hotel Saathi after updated Terms become effective constitutes acceptance of the revised Terms.

28. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from or relating to Hotel Saathi shall be subject to the applicable jurisdiction of the courts having authority over [City, State, India], unless otherwise required by applicable law or agreed separately in writing.

Bhai: yahan apni actual legal jurisdiction dalni hai — e.g. Ahmedabad, Gujarat, India — lawyer se confirm karke.

29. Contact Us

For questions, support, billing, or legal matters relating to Hotel Saathi, you may contact:

Hotel Saathi
A Product of GaMeonic Studio

📞 +91 54231 42768
✉️ hello@gameonicstudio.co.in